Contact us
Email support@preai.io. We reply within one business day — priority/SLA response on Team and Enterprise plans.
Common questions
- How do I activate?
- Install the .vsix, then run “PreAI: Activate License” and paste your key from License & Download.
- How do seats work?
- Each device that activates uses one seat. Free a seat by revoking a device under Devices.
- Can I use it offline?
- Yes — request a signed .lic file and use “PreAI: Import Offline License”.
- How is billing handled?
- Through Dodo Payments (Merchant of Record). Manage payment, invoices, and cancellation under Billing.
- What about my data?
- Code analysis runs locally; nothing about your code leaves your machine. For account data export/deletion, email support.